FAQ

Frequently Asked Questions

What does Aurevia Ceramics sell?

Aurevia Ceramics offers a curated collection of decorative cups, mugs, and ceramic drinkware designed to bring beauty, warmth, and personality to everyday moments.

Where do you ship?

We currently ship to customers throughout the United States.

What shipping options do you offer?

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Delivery times are estimates and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order ships, you will receive a confirmation email with tracking information when available.

Can I track my order?

Yes. We will send a tracking number to your email once your order has been shipped.

Are your cups suitable for everyday use?

Yes. Many of our products are selected for enjoying coffee, tea, milk, and other everyday beverages. Please review each product description for specific usage information.

Are your products microwave and dishwasher safe?

Microwave and dishwasher suitability varies by material, glaze, and decorative finish. Please check the care instructions on each product page before use.

Will the product look exactly like the pictures?

Colors may appear slightly different because of lighting, screen settings, glazing, and the ceramic production process. Small variations in color, shape, or finish may make each piece unique.

How should I care for my ceramic drinkware?

Please follow the care instructions listed on the product page. Gentle hand washing with mild detergent is recommended for products with delicate patterns, metallic details, or special finishes.

What should I do if my item arrives damaged?

Please contact us promptly with your order number and clear photographs of the damaged item and packaging. Our support team will review the issue and assist you.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. Changes or cancellations may not be possible once the order has been processed or shipped.

What is your return policy?

Please contact us within the return period stated in our store policy. Eligible products must be unused, undamaged, and returned in their original condition and packaging.